DiamCalc Support Service
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If I change or restore a computer, laptop or operational system and would like to reinstall DiamCalc 2.8.0 what should I do?
If I change or restore a computer, laptop or operational system and would like to reinstall GemCalc what should I do?
When I want to run DiamCalc I get an alert box: "This software has expired. Please obtain a newer version from our websites ..." The Program does not start after this message. We tried to reinstall but with no effect. Please give me your advice
I am getting an error message "HASP not found" or “HASP key with valid license for this software edition is not found (H0007)” when I try launching DiamCalc. What should I do?
I upgraded my DiamCalc to version 3.0 and purchased the special hasp. But when I upgraded my computer to Windows 7, DiamCalc no longer works properly. It comes up, but when I click on any of the menu items, the program locks up and will not respond to any demands. How do I correct this?
Since updating to Windows 8.1 my HASP drivers are not working. Will you be making an update of them?
If I have two dmc files how can I see stone from one dmc with lighting from another dmc? Without changing pozition and spectrum of stone
Is it possible to show two simultaneous views of a diamond and to change the parameters of one of them to compare its appearance?
I have a registered DiamCalc version 3.0. I have to make an appraiser of a cushion, but I do not have any 3D model of a cushion. I tried to download the cushion from PACOR but they do not work on DiamCalc. What can I do?
I would like to know about fancy colour diamond optimization software. What is the price and what would be procedure to acquire that fancy colour diamond optimization software ?
I know that each brilliance analyser has different results. How accurate is the Brilliance calculated by DiamCalc? Can I use the DiamCalc results and mention them an appraisal that the brilliance of a particular stone is Good to Very Good? How do the DiamCalc results compare with a Brilliancescope or any other hardware based unit?
I registered with RapNet and have downloaded their RapNet99 application. I tried opening the DBFCONV application, but got a "Cannot load DBC libraries...need full version" error. How can I load their prices into DiamCalc?
I am getting an error message "Unable to access HASP SRM Run-time Environment. You may need install newer hasp device driver." What should I do?
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